Submit ›
1.7 Based on 91 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Color 7
    • I have only delt with the store i purchased from 6
    • Look of the sofa 6
  • Customers don't like
    • Poor quality of material 11
    • Quality and wearability 10
    • Inferior quality for the price 8
Advanced
search
loading...
More Less

We bought 3 pieces of furniture from Pilgrim Furniture all made by Southern motion. All 3 pieces have the leather material flaking off the furniture. This furniture was never abused and started after about two years. It's very embarrassing went we have company but I spent a lot on this furniture and didn't count an having to replace it after just a few years. Pilgrim Furniture has not been very helpful with this problem so far. I understand... Read more

Was this review helpful? 0 0

I bought a sofa 11/26/2011 and after 2 years material was coming off of the sofa , So instead of going back with the same company went with Sothern Motion on 4/11/2014 and now in no better shape than before bonded leather is peeling and sofa looks 10 years old instead of 2 years old. Very disappointed with this material and if cant last no longer than that they should *** the market and not sell because it was cheap and cant afford to change... Read more

Was this review helpful? 1 0
Southern Motion Furniture - Southern motion rocker/recliner
1 of 2

We purchased a Southern Motion rocker/recliner 10 months ago for $1100.00. The LEATHER is wearing off the arm rests and the stitching is fraying. There is only one person who sits in this chair who is 66 years old. No children live or visit here. We have a 10 year old Leather Lazyboy recliner and a 10 year old sofa with recliners at both ends both in perfect condition. The store that we purchased the Southern Motion rocker/recliner has told us... Read more

Was this review helpful? 0 0

Bought electric recliner and matching loveseat three years ago, at Kensington Furniture, the faux leather is now peeling on all pieces. I feel furniture should last longer than three years especially when there is only me and my wife using it. One piece is even covered all the time. Read more

Was this review helpful? 0 0

Gave away a 20 year old LazyBoy recliner because I wanted a recliner with arm storage. Ordered a Southern Motion Recliner, after a year the bonded leather began to crack and peel. The leather seating area remains intact. Now the recliner mechanism is hanging up. VERY SORRY about my purchase of this American made product, the Chinese do better. Wish I had my now 23 year old LazyBoy back. Tried to call them, no one answers or you are put on hold... Read more

Was this review helpful? 0 0

I am having my 3rd chair delivered by the retailer because the first two didn't work. I spend $1000 I expect the features to work. On the second one, same problems as the first, the lumbar support mechanism wasn't even attached. The retailer doesn't test it and the quality control at Southern Motion must suck, because both chairs had the same issues. I am a little tired of having to give up half days waiting around for a delivery van when the... Read more

Was this review helpful? 1 0

Furniture is 20 months old ............... love seat mechanism broken and spring popping out of the back of sofa. Long story short, warranty denied. Waited 8 days for a reply from the service rep that visited. Inquired after 6 days, told SM hadn't responded to our request with pictures. After inquiring today and mentioning not impressed with customer service received a denial of warranty. Stay away from this shoddy company, there's a reason they... Read more

Was this review helpful? 0 0

Does not stand behind their product. Bought a full set less than a year ago and have contacted them 27 times. They refuse to warranty their product. $2500 down the drain.

Add comment

Very disappointed in the quality. We opted for the microfiber as we were told it was extremely durable, however, after a few years, the fabric has started to peel and tear and looks terrible.

Add comment

Bought two recliners and a sofa less than 3 years ago, the two recliners are both peeling, spent over $2900 for the 3 pieces, bought the extended warranty, told by Art Van repair , peeling not covered. Hope that Art Van will stand behind it, if Southern Motion won't. Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Southern Motion Furniture.
Filing a new complaint about
×