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Southern Motion Furniture - Horrible material and customer service
Southern Motion Furniture - Horrible material and customer service
Southern Motion Furniture - Horrible material and customer service
We bought a Southern Motion boned leather Rocker Recliner and a Couch with electric foot rest, when we bought the furniture we were told there was a life time warranty on this furniture in case of tears, burns or any other issue. We paid more money for this 1 recliner...
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2.6
I liked
  • I liked just disappointed in fabric
  • Look of the sofa
  • Style
I didn't like
  • Bonded leather peeling
  • Quality and wearibility
  • Quality of furniture
#1113585
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Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky
This has been a piece a junk. Within first 6 months of owning the furniture store had it restitched/reupholstered because the seams were coming apart. Then the fake leather that was supposed to be real leather started peeling & flaking in a year. $3600 is too much for...
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Anonymous
Lauren Miller

Did you have any luck with a class action law suit. Mine are terrible.

Anonymous
Louis Casarez

I have the same color, and it also peeled an d I had insurance but it did not cover the peeling, what a scam. I also paid 3500

3.5
Prestonsburg, Kentucky
#870329
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We bought 2 recliners and even customer ordered the fabric for them and paid over 1 grand for each rocker recliner..One reclliner rocker was defective they broke down easily after less than 4 months WE had insurance on the furniture..Well they both need replaced as...
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Anonymous
Anonymous

I don't believe this report Felkamps is a great store

1.1
I didn't like
  • Having to repair furniture in less than a year
  • Fact that they cannot be replaced
#1062495
Reply to reviews

Southern Motion Furniture - Defective leather recliner.

Southern Motion Furniture
#1138310
The seat has separated in the seam. Also the seat goes down in the back part of the seat when you sit down, your bottom goes down in a hole. I was told that this was covered under your warranty a week ago and today I was told only the seat box was covered. It is truly an expensive piece of crap. It should have lasted longer than this.
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Southern Motion Furniture - Horrible

Southern Motion Furniture
#1131027
1.0
Details
Bonded leather flaked out 6 months after i purchased. The knew they had a faulty product but took the chance of weathering the storm. Hopefully people have realised that this company is not to be trusted
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
Website

Southern Motion Furniture - Worst set of furniture that I have ever had

Southern Motion Furniture
#1119423
The material (fake leather) has cracked and peeled off. When we bought it we were told that we paid for a lifetime warranty for the furniture. We have had the damage Parts fixed before, but it is still peeling and cracking. This time they gave my husband a hard time and I will never buy this brand of furniture or use that store ever again.
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Southern Motion Furniture - Complete Junk Furniture

Southern Motion Furniture
#1111573
1.0
Details
My reclining sofa and half chair completely fell apart. They make it impossible to contact them directly. The warranty company makes you jump through hoops to get help. 2 years old and complete junk.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Southern Motion Furniture - Southern motion recliners, Are you kidding me!!!!!
Southern Motion Furniture - Southern motion recliners, Are you kidding me!!!!!
Southern Motion Furniture - Southern motion recliners, Are you kidding me!!!!!
I purchased 2 Sothern Motion recliners from Bernie & Phils furniture in New Hampshire. They have replaced both of them once in less than a year. The first one, the chair was mounted to the frame incorrectly, so when you reclined back you got a rocky ride (twist...
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1.6
#1005952
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I purchased Southern Motion leather sofa and loveseat from Art Van 3 1/2 years ago, the total purchase amount about $3000 dollars with warranty (supposed to be soo important), leather protection, I received my box to clean leather to maintain it. I did everything I...
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2.7
I liked
  • I really like my furniture
#1134007
Reply to reviews
Southern Motion Furniture - Product RECL296-17/ETCH MOCH
Southern Motion Furniture - Product RECL296-17/ETCH MOCH
Southern Motion Furniture - Product RECL296-17/ETCH MOCH
Southern Motion Furniture - Product RECL296-17/ETCH MOCH
Just wanted to let you know how disappointed I am in your product. I purchased a recliner from Levin Furniture in Mentor - over paid in my opinion for the quality I got. The product is RECL,296-17/ETCH MOCH. It is great furniture if all you are going to do is look at...
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1.0
I didn't like
  • Poor quality workmanship
  • Poor quality
#1090029
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Southern Motion Furniture - Poor quality recliners.
We purchased 2 Southern Motion recliners in 2013 that we paid $600 for each one. The warranty was only for two years on the motor so it was out of warranty when we had to replace the motor on one. The material on the "leather" recliners is peeling, and of course it was...
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#1129040
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I got on this website before I purchased my new reclining living room furniture to see what people had to say. I still bought Southern Motion because it seemed to be the strongest I could find when out there shopping. I've had it 90 days, and so far no problems. Made...
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4.5
#1047470
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Southern Motion Furniture - JUNK Recliners
Southern Motion Furniture - JUNK Recliners
Southern Motion Furniture - JUNK Recliners
Bought 2 identical recliners. After a few months, the leather, or leatherette...peeled off. The retailer nor Southern Motion cared a bit, nor would they replace the chair. 2 days after we bought them, one had the power recliner stop, and that took a month to repair, I...
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1.3
#1115868
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We purchased a power leather couch and loveseat. After less than 1 year, the cushions had lost all of the support. SM covered it under warranty. Now another year later, the same thing has happened. Southern Motion is almost impossible to get a hold of. The furniture...
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1.5
#1132386
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