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Southern Motion Furniture - No response at all

We reclining L shape sofa. $3,200 and they wouldn't even reply when I ask them to come and look at the bottom pieces that didn't look the way they did in the store. They needed to be tightened where the upholstery was because it looks sloppy. They never got back to me Exclusive Furniture gave me a number when I filed the complaint but neither Exclusive Furniture or Southern motion got back to me
1.5
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#1244198
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Southern Motion Furniture - Worse furniture ever

Southern Motion Furniture - Worse furniture ever
Southern Motion Furniture - Worse furniture ever
Southern Motion Furniture - Worse furniture ever
Paid $1700.00 for a sofa and recliner, called the big shot, after only one week all the cushions are in a recliner were sagging and parting . Basically sitting on the frame I contacted the company that I bought it from it's been six months and now they're still dragging their feet on fixing it or doing anything for me
1.2
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1242356
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Southern Motion Furniture - DON'T BUY
Bought power sofa, love seat & recliner around four years ago. You would think buying furniture at this price point would be a quality product it is far from it. Furniture is flimsy i know it's not a good idea to sit on furniture arms but in Southern motion's case they...
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1.0
I didn't like
  • Do not like
#1242339
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we purchased two recliners eighteen months ago, one recliner had a problem right after the one year warranty was up. part of the wooden frame separated from the back. we called the store and they sent a service person and he repaired the chair. now the other recliner...
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1.1
I liked
  • I have only delt with the store i purchased from
I didn't like
  • Very very bad furniture
#1239556
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Don't buy Southern Motion furniture!!! This furniture is not holding up very well ,it is not even two years old, and the seat cushions are sagging and the backs are sinking in. starting to hurt my back. when you spend more than $3500.00 on this stuff. it should...
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2.3
#1238078
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The seats are wrinkled and the seam is coming out of the chair. We purchased the furniture with a 5 year complete furniture protection plan, which does not cover our problem. Gardiner Wolf would not do anything until I kept calling, finally they said they would send...
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1.2
#1236753
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Read above...if you want good furniture read the reviews of each and every brand first, also how long has the retailer been in business, will they stand behind what they sell, repair, replace, refund, check to see if they are accredited by the BBB, might just be worth...
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#1235438
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Southern Motion Furniture - Console Lid
Southern Motion Furniture - Console Lid
11-19-2017 Purchased 2 Southern Motion Console Sofas. The cushion in the middle has had to be replaced 3 times and now reordering another one. When resting arm on it within a week it becomes so flat that you can feel the wood around the edges. On the 3rd replacement we...
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GlimmermanFX4
FlamboyantButterflyFish

Those ARE arm rests.....no other explanation other then they have a cheap crap product!

Anonymous
Nichole

I agree with customer service. The console lid is just that a lid, it’s not designed for anything other then to cover the storage. And to answer your question “why is it padde...

1.0
I didn't like
  • Quality very disappointing
  • Quality
#1232953
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Southern Motion Furniture - Complete junk

Southern Motion Furniture - Complete junk
Southern Motion Furniture - Complete junk
Do not purchase A couch or a loveseat from this company. They say it’s leather, but it’s half cheap leather sewn to some *** vinyl. They sell you some 5 year warrantee that doesn’t cover anything……Plus you can buy it online for a fourth of the price you would pay in the store.This couch is less than a year old
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1231094
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Southern Motion Furniture - Faded leather
I went to clean the spot where my husbands head lays. At first I just used some leather wipes but it still felt gummy. So I researched and found a leather cleaning guide on Laz-e-boy. Gentle soap and water. I used more water than soap and I used Castillo soap. Now it...
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2.2
#1215948
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