Product or Service Quality

11-19-2017 Purchased 2 Southern Motion Console Sofas. The cushion in the middle has had to be replaced 3 times and now reordering another one.

When resting arm on it within a week it becomes so flat that you can feel the wood around the edges. On the 3rd replacement we had made a request/suggestion to put better foam or more of it. Was told this was not an arm rest and we will no longer be getting anymore replaced. For 5K which included extra warranty for 5 yrs.

This should not be the answer to our problem by not resting your arm on the console cushion that its just a lid to cover the storage space. If this is the case then why put a pad on it.

Product or Service Mentioned: Southern Motion Furniture Sofa.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Quality, Quality very disappointing.

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Those ARE arm rests.....no other explanation other then they have a cheap crap product!


I agree with customer service. The console lid is just that a lid, it’s not designed for anything other then to cover the storage. And to answer your question “why is it padded?”It is padded to keep you from harming yourself on the corners and to keep the edges of the wood from popping through the cover...

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