Southern Motion Furniture - Cushions and "leather" deteriorated in less than 3 years
We bought Southern Motion - Madison motion sofa with a 5 year warrantee. The foam in the cushions has permanently compressed within 3 years of purchase.
We are not large people and do not spend an inordinate amount of time sitting on the sofa. In addition, the "leather" fabric has begun to crackle and flake. I contacted the company and was referred back to the retailer. Retailer tried multiple times to have problems addressed with no action from Southern.
Finally, the retailer volunteered to replace cushions at his expense. This local retailer no longer carries the Southern line due to the large number of problems with the product.
Reason of review: Bad quality.
Monetary Loss: $1400.
Preferred solution: Full refund.
Southern Motion Furniture Cons: Really bad quality.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content