We just purchased a beautiful red, power reclining sofa. It is beautiful but delivered last Friday and last Saturday kitty jumped up on armrest to get in my lap. Instant puncture marks right through the leather on the armrest.
I called the furniture store thinking they had accidently ordered using bonded-leather rather than leather for material. They assured leather and called Southern Motion who verified same.
In short - no action except to tell me to keep calling on leather warranty every time leather punctures. So we have a beautiful sofa in living room perpetually under heavy blankets that will be removed only when company coming and kitty locked up.
Such a shame - beautiful sofa, but awful leather.
Review about: Southern Motion Furniture Sofa.
Monetary Loss: $2200.