We bought a southern motion rocker recliner in May 2017. Shortly after it arrived a loud snapping sound started when you were rocking, a service man came out and sprayed a bunch of wd40 all over the springs.
This did absolutely nothing. After replacing the base (which took 5 weeks to get) of the chair and several more visits it was determined the brand new chair coudn’t Be fixed. They ordered a new one and it came the wrong color (this took six weeks). They ordered another one which I just received and the footrest comes out on its own when you rock.
The loud snapping sound also accompanies this fine piece of furniture!
What a piece of junk! I will sit on a five gallon pail before I ever buy southern motion again!
Product or Service Mentioned: Southern Motion Furniture Recliner.
Reason of review: Bad quality.
Monetary Loss: $850.
Preferred solution: Full refund.
I didn't like: How long it takes to get parts for brand new furniture.