New Bedford, Massachusetts
2 comments
100% full Not resolved

I bought a fabric sectional (power) sofa and a chair & a 1/2 from a local dealer, 11 weeks ago.it's sagging so bad my whole left side of my body and my spine are majorly screwed up so bad I can barely move.

Related: Southern Motion Furniture - Fabric cracked and peeling apart

I have to keep going to the doctors, chiropractor, etc.

The technician was here today (May 31, 2016) for all of 10 minutes and said it was just normal wear and tear. Normal wear and tear after 11 WEEKS not months is total bs. Look at these pics and you can see with a naked eye that the set made by Southern Motion is clearly DEFECTIVE & SEVERELY dipping on the left side.

I even put a level on the seat and the bubble should be in the center and it’s not, it’s way over to 1 side.THE SEAT & RECLINING PORTION NEED TO BE REPLACED, I PD A LOT FOR THIS & IT SHOULDN'T BE DOING THIS!

Review about: Southern Motion Furniture Set.

Review #860189 is a subjective opinion of a user.

1.5
Style and Design
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Delivery Service
Advertised vs Delivered
Staff
Value for money
Diversity of Products or Services
Customer service
Reliability
Warranty
Reason of Review / Monetary Loss Damaged or defective / $1900
Preferred solution REPLACE DEFECTIVE PORTION

Had an Experience with Southern Motion Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Johnson City, Tennessee, United States #1270598

We have had a power recliner for about 3 1/2 months with same upholstery.Have already called store who is sending out someone to look at it.

It is sagging on one side and is very uncomfortable. Already looks terrible. We are a retired couple and wanted a comfortable chair with good support for my husband. Should have done some research.

Surely looked good and sat well in the store.Buyer beware!

Anonymous
#1170586

How about you take advantage of the factory warrenty?

You May Also Like

Southern Motion Furniture - Cushion collapses Southern Motion Furniture "One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion &..." Read more Southern Motion Furniture - Review in Furniture and Decor category from Prestonsburg, Kentucky Southern Motion Furniture "This has been a piece a junk. Within first 6 months of owning the furniture store had it restitched/reupholstered because the seams were coming apart. Then the fake leather that..." Read more Southern Motion Furniture - Southern Motion Sofa model 711 in Hideout Coffee Southern Motion Furniture "Purchased a Southern Motion reclining sofa in Feb 2013 and accepted delivery in March of 2013. It's 3 years and 8 months later and the covering is flaking off along..." Read more Southern Motion Furniture - Sectional from southern comfort disintegrating !! Southern Motion Furniture "Our $2300 sofa sectional is looking like it has leprosy. Can't afford to buy another one. It's horrible. Only 5 years old. We purchased this from a..." Read more Etihad Airways - Missing my cabin language Etihad Airways "On May 17th 2017, in EY 271 Fly from chennai - abuthabi,i miss my red safari box type cabin language inside the flight itself, in my cabin language i have..." Read more Lied to and discriminated against by bingohall.ag Bingohall "I have been playing at bingohall.ag for some time and had deposited thousands of dollars and one day I go to login and it said my account had been locked..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more