We also have the same problem. Purchased from Hudson Furniture in Sarasota on 10/29/11.
Didn't move in to the home until June of 2012. Two years later with very little use, with out children and a dog, that doesn't get on the furniture, the electric recliner looks terrible. This is the first piece of furniture we bought in 35 years that didn't last or live up to any of it's claims. We also purchased the protection plan but was told "thats wear and its not covered".
We will never buy from Hudsons in Sarasota again nor will we ever recommend or purchase anything from Southern Motion Furniture again. One of the biggest reason we bought this was it was made her in the US.
How disappointing is that. We filled this home with new furniture when we bought it and this is the only problem we have.
Product or Service Mentioned: Southern Motion Furniture Recliner.
Monetary Loss: $920.