1.5K views
1 comment

Purchased Southern Motion brand - triple reclining sofa (with 2 power ends), love seat, and recliner from Wolf's in 10-2013. Within the first month the seam on the seat of the single rocker recliner split apart. It wasn't like the seam tore open at the sew line, it was like the fabric was cut too short to begin with and the hole appeared after a few days of sitting on it from general fabric movement. Wolf's sent someone to repair it only to find out that what I stated was true. Indeed it needed replaced because there was no fabric there to repair it with. 8 weeks later the new one arrived.

Within 2 months of receiving that one, the seam on the arm pillow started coming apart. I phoned about it and since we purchased the extra protection and guardsman coverage they stated I should call them. Guess what's not covered under Guardsman? Seam tears or general manufacture defects. I phoned Wolfs and they send their own repair person out since it was still under the 1 yr period. They sewed it on the spot with general needle and thread. (I could have done that myself) But it was fixed, and acceptable enough. It was approximately 6 in long, they left the old brown thread hanging and stitched over it with the red. (you can see both in the photo) You can also see the white spots where there is holes in the fabric under the arm. There are several spots like this on ALL of the furniture pieces, as well as thread end that weren't trimmed off.

Next issue is the middle section of the sofa seam pulling apart. That is the least used section/piece of all of the furniture. (see photo). It's now past the one year warranty and there is already other visible fabric wearing on the seam areas. I will never purchase Southern Motion Furniture again! $3,500.00 and it's in worse condition that the 15 year old furniture we replaced. Beyond frustrated.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of reclining sofa. Southern Motion Furniture needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned reclining sofa in their reviews. You may find this information helpful for further shopping at Southern Motion Furniture.

Had an Experience with Southern Motion Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1051877

Same here, our SM micro fiber 2.5 year old couch has had seam problems since the first year.Jordans Furniture sent a person out to repair the split seam w/tan thread on a brown couch.

I have the extended warranty but it doesn't cover seams. I have called Jordans Furniture Reading MA w/o any results. Our couch looks worse than the 20 year old leather couch we replaced. So frustrated.

We will never do business with JORDAN'S FURNITURE again.Customer Service is a farce.

You May Also Like

Southern Motion Furniture -  There needs to be a Class Action Suit against Southern Motion Southern Motion Furniture " There needs to be a Class Action Suit against Southern Motion please contact me so we can start a class action lawsuit. Strength in numbers... Quat Law Offices has..." Read more Southern Motion Furniture - Sofa Review Southern Motion Furniture "The company that I bought my set from caught fire and never rebuilt. Therefore I was STUCK with this *** for furniture. The synthetic type of leather is such a..." Read more Southern Motion Furniture - Cracked Peeling Leather Southern Motion Furniture "I purchased the Bosanova Leather Sectional 4 years ago. The leather is cracking and peeling on all of the pieces. Mealys furniture, where I purchased will not assist me. I..." Read more Southern Motion Furniture - Recliner Review Southern Motion Furniture " I bought a red leather recliner. Within the first six months the weather started peeling leaving white space is exposed. I should've contacted the store but I thought it..." Read more Screwed over by T-Mobile's Assurant cell phone insurance!  Assurant "I purchased a Note 7 phone through T-Mobile in September of 2016 as well as an insurance policy through Assurant for the phone. The phone was stolen in November of..." Read more Lazboy - Arm pad depressed after 2 years. Lazboy "We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more