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Purchased a Southern motion recliner in Pocatello Idaho At Merlins Tv and furniture for my dad for fathers day and when we took the chair out of the box and plugged it in the heat , lumbar, nor the message did not work . The Store we purchased it from said we needed to take it back to them .

I asked for either a refund or an exchange for a chair that actually worked since the one I purchased was not working They told me no. I have called back to see when the chair would be fixed and I was told they couldn't do anything until they heard back from the Manufacture .

I think this process is ridiculous only having the chair that didn't work right out of the box. Terrible customer service.

Reason of review: Poor customer service.

Monetary Loss: $973.

Preferred solution: Full refund.

Location: 195 Henry Southern, Pontotoc, MS 38863, USA

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