Not resolved

I purchased a bonded leather reclining sofa and loveseat from this store.The salesman will lie.The label on the furniture describes bonded leather as "both material and seam testing exceed industry standards." It also says it's "the strongest, most durable alternative to traditional leather." I took out the 5 year protection plan, which apparently isn't worth the price of the paper it's printed on.At this point, the leather is chafing, cracking and peeling.

Both pieces of furniture need to be replaced. They are embarrassing to have such shoddy furniture in my home. I've done everything I can to resolve the problem to no avail. I have contacted both Hudson Furniture (which has sent a letter acknowledging Southern Motion furniture both cracking and/or peeling Hudson would like to offer me a partial, one time,, out of warranty cash fair value.

The offer was if I'dlike to keep the junk they would give me $175 to try to get rid of it myself or a whooping $800 but wait they want me to spend at least another $1600 on more junk.yeah right!

Review about: Santa Fe Stone Console Sofa And Love Seat.

I didn't like: Quality of the junk they sell.

Review #961507 is a subjective opinion of a user.

1.5
Warranty
Product or Service Quality
Advertised vs Delivered
Reliability
Diversity of Products or Services
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Value for money
Delivery Service
Staff
Style and Design
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $2412
Preferred solution Full refund

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Anonymous
Abbeville, South Carolina, United States #1253399

Bonded leather will cracking and peal, it's just a matter of time.It can happen with any manufacturer that uses it.

Salesmen lie and don't disclose the problem to customers. Must be a huge markup on it.

There have been numerous reports about this problem for many years- feel free to Google it.

My top grain leather 3 piece set has been awesome for years.

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