Southern Motion Furniture - Peeling after only 2 years

211 of 232 Southern Motion Furniture reviews

My mother purchased this couch from Cardwell's furniture in Middlesboro KY in 2012.It's made by Southern Motion.

It just recently started peeling at the seams and has gotten worse and worse everytime someone sits on it. She paid close to $2500 for this couch. When I called Cardwell's, they simply told me it wasn't covered by the manufacturers warranty but they'd call the company and "see what they said anyway". Excuse me for being old fashioned, but if you're selling a product, you ought to stand by that product.

Because my mother is living pay check to pay check and to buy something like this was a dream come true, only to find out its a nightmare. I myself have had many couches over the years and I've NEVER had one do this. Ever. Real leather or not.

I will be posting the outcome of this situation.

I can only hope for good news.This is absolutely heartbreaking.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
$2500
Product or service
Reclining Leather Sectional
Review category
Furniture and Decor
review #516711

Author wants to be contacted by the company. Learn more

Had an experience with Southern Motion Furniture? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 24 Yes 24
211 of 232 Southern Motion Furniture reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
ziggy1

Aug 13, 2014 #855952 Livonia, Michigan, United States

Did you get the phone # to Southern Motion? I am trying to get it.
Do you know where they are located?

0 0 Reply
joe

Aug 02, 2014 #850297 Newark, New Jersey, United States

People should form a class action suite against Jennifer convertibles..there selling half..Bonded leather with a mixture of vinyl in it..an charging people the full price like it's 100% pure leather, it peels, cracks and Comes apart..it's Garbage..and it's fraud..and a waste money ..100% leather in most cases last at least 5 to 7 years or longer if you've taken care of it..not 2 years..and it's discolored, cracked or coming apart after you've spent thousands of dollars, Jennifer convertibles is a straight "Rip"Off..the furniture peels just like southern furnitures does.

0 0 Reply
carole

Oct 20, 2014 #887309

If this is leather furniture, it is peeling because the leather is only a very thin sheet, called bonded leather. It looks very lovely at first, but then it will peel badly, and begin to look very cheap. If you have a bonded leather Bible, look at it and see how the leather is just in a thin sheet placed over the underlying material. My bonded leather Bible is peeling in places just like a bonded leather sofa will do. So, just a warning, never buy bonded leather, if you want furniture that will stay pretty for a long time. Also, on one of the court shows on tv, a lady sued the furniture store over their misrepresentation of the bonded leather sofa she bought, and won the case.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Southern Motion Furniture. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Southern Motion Furniture.
Filing a new complaint about
×