Southern Motion Furniture - Purchased a leather dual motion recliner approximately three years ago. The leather on the seat o one side is wearing badly. It is beginning to tear and split. I am not happy!!
I contacted the furniture store where I purchased this recliner (Audubon Furniture Mart in Audubon, Iowa) and they informed me the best they could do was take a picture of the wear and send it in to the manufacturer. They said I could get as much as $100 refunded and could purchase a new recliner loveseat The original price of this loveseat was $989.00.
They also stated that there was no way to repair the damage occurring and that it would just continue to get worse. I am a 77 year old widow on a fixed income recovering from breast cancer. My husband was a career navy veteran. I was told when I purchased this piece that the cover was virtually indistructible.
I am not in a position financially to purchse a new piece of furniture with just a $100.00 refund.
Is there any recourse? The store told me they had received 100's of complaints about this leather covering.
Reason of review: Bad quality.
Monetary Loss: $989.
Preferred solution: Full refund.