Resolved: Southern Motion Furniture - Repair
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Company fixed the issue and I have been provided with product or service ordered. They got the repair scheduled faster. Furniture repairs department.
I purchased 2 Southern Motion recliners. After 13 months, [1 month over the factory warranty] the recliner part on my chair quit after what I would consider light use.
I had bought an extended warranty and filed for repair. The repairman came and said he would order the part. I then received an email stating it would take 12-16 weeks [not guaranteed!!!] for the part. I bought an American-made chair, and the part is used in many of the models.
I have bad leg vein problems, and this is terrible! This is a ridiculous wait for an American-made chair. I can find the part on sites and get it in 7 days or less! For what I paid for 2 custom chairs—sorry I didn't go Lazy Boy.
But I never had electric, so I really got a lesson on buying furniture. I should have looked into the company better.
User's recommendation: I would definitely not suggest Southern Motion Furniture, disappointing for the price.
Preferred solution: repaired sooner than 12-16 WEEKS.
Southern Motion Furniture Pros: Very pretty nice size good selection of fabrics.
Southern Motion Furniture Cons: Some construction flaws slow service three month wait for chairs.
Location: Saint Petersburg, Florida
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