Southern Motion Furniture Reviews

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southern motion furniture motion leather recliner sofa store quality bonded leather warranty
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Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Purchased Leather loveseat and couch $2,900. Have never had such bad furniture. Falling apart, recliners dont want to work, the seams are coming apart, looks horrible and it’s embarrassing to have company. Purchased just 2 years ago. Purchased at JK Furniture and they...
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5 comments
#2022294

I'm having the same issues with my leather furniture. Bought 2 recliners & 2 sofas, spending $5,000.

They have been worked on 4 different times. Would definitely not recommend Southern Motion Furniture to anyone! When I questioned the leather fading & cracking, I was told that was normal wear and tear. Needless to say "not covered on warranty".

This furniture will never last as long as previous furniture that I've owned. Very dissatisfied customer!

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ID
#1269436 Review #1269436 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Product
Southern Motion Furniture Furniture Set
Cons
  • 1 year warranty
Reason of review
Bad quality
Loss
$2900
Preferred solution
Full refund
New Reviewer

Poor quality

The recliner couch and love seat basically fell apart after two years. It looks nice but the framework is press board. I received no satisfaction from customer service. Its junk
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ID
#2709437 Review #2709437 is a subjective opinion of poster.
Location
Hamburg, New York

Update...we bought a Southern Motion recliner that quit working shortly after a year making it a $1200.00 paperweight. The store quit selling them and factory had nowear to obtain replacement parts.

After a nonproductive search I finally wrote complaint to company. A week later we received a remote through the mail. While we were thrilled to receive it ,and I might add worked perfectly,we never had any personal contact with anyone from customer service.So while I would like to say thank you for the follow up.weare greatful.we love the chair but your customer service department could use some tweaking. Seems like there should be some place to purchase replacement parts.Thank you again for making it right at no cost to us.
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ID
#2581524 Review #2581524 is a subjective opinion of poster.
Location
Lakeville, Indiana
New Reviewer
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
I had a Southern Motion loveseat that I purchased several years ago. I absolutely loved it it was so comfortable and it was a seat and a half black bonded leather which I was told actually at the time it wasnt bonded leather it was real leather but eventually it did...
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ID
#2489002 Review #2489002 is a subjective opinion of poster.
Location
Hohenwald, Tennessee
Loss
$1859
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Awful material

Southern Motion Furniture - Awful material
Awful material, They have put this brand in our RV We paid top dollar for our recreational vehicle, and these leather chairs are horrific!

User's recommendation: Do not buy this brand.

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ID
#2392179 Review #2392179 is a subjective opinion of poster.
Loss
$2200
Preferred solution
I would love to have these recliners replaced

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New Reviewer

Furniture is falling apart

Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Bought a $2500 Southern Motion reclining couch and after 1.5 years the leather is coming apart. I bought this from Gallery Furniture in Portland Oregon and sent them its and after a month have not heard a peep from them. is furniture is JUNK..... I wished I would have researched online instead of listening to the salesman...i would have never even considered buying it.

User's recommendation: Buy a different brand and stay away from Gallery Furniture.

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1 comment
#1987210

My couch is doing the exact same thing..and is 1.7yrs...really ticks me off that I spent all this money and still paying on it and it looks like it needs to be replaced.

ID
#2312795 Review #2312795 is a subjective opinion of poster.
Product
Southern Motion Furniture Sofa
Pros
  • Nine
Cons
  • Furniture is low quality
  • Lack of customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Garbage furniture

Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
I have a power reclining/power headrest sofa and a manual reclining loveseat. Purchased in August 2017. My wife and I are the only ones that use them. No kids. We paid extra for genuine cowhide leather. The leather dye is wearing off and foam cushion under the leather has shifted out of place. No warranty on the dyed leather and 1yr warranty on construction, so no fix on the foam. I included pics and also a pic of the unused loveseat which is as new condition.

User's recommendation: DO NOT BUY SOUTHERN MOTION.

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ID
#2301573 Review #2301573 is a subjective opinion of poster.
Pros
  • Look of the furniture
Cons
  • Really bad quality
Preferred solution
Let the company propose a solution
New Reviewer

BONDED LEATHER SEPARATING

NOTHING HAPPENED LIKE FURNITURE UNTIL BONDED LEATHER CAME APART ARMS AND SEAT
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ID
#2275997 Review #2275997 is a subjective opinion of poster.
Product
Southern Motion Furniture Sofa
Cons
  • Not complaining just looking for a solution
Preferred solution
cut and sewn covers to reupholster these two pieces

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New Reviewer

Very dissatisfied

Our chairs are not right, one drops on the right side and the other the head rest is off. Midland furniture talked us into them. First chair was sent back and claimed this was a new one. Same problem. Very dissatisfied with the chairs

User's recommendation: I would not recommend these chairs.

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ID
#2256555 Review #2256555 is a subjective opinion of poster.
Location
Upper, Arkansas
Product
Southern Motion Furniture Recliner
Cons
  • Not a good product
Preferred solution
Full refund

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New Reviewer

Replacement parts

I just wish to thank you for your prompt reply to my request for a new control module, recliner is working as it should! thanks again Arthur miller Charlevoix MI.
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ID
#2243550 Review #2243550 is a subjective opinion of poster.

Bad product and repair service

Bought me a Southern motion Marvel sofa, 2 bad places in the leather, sent new arm cover, color was off,wouldn't let them put of the off color ,cushion don't line up, back don't line up, replaced frame and still the same. Sofa should have been replaced, 7 months and not fixed or replaced yet, the most i have spent on a sofa, and the worst sofa and service repair. DON'T BUY
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ID
#2226399 Review #2226399 is a subjective opinion of poster.
Location
Miamisburg, Ohio
New Reviewer

Broken sofa frame

Poor workmanship nailing the front 1 by 3, about 6 nails in the same location weakened the wood and split. Trying to contact them they do not have a service number or email listed. Couch is now 3 years old and bought from a furniture store that is out of business.
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ID
#2199997 Review #2199997 is a subjective opinion of poster.
Preferred solution
Item to be repaired
New Reviewer

Complaint

I purchased a recliner of your mfg. from Badcock Furniture in Vero Beach Florida, delivered on 05/21/20 Ref style# 4148-Power, Serial # 874**** After a mere 4 mos of use the unit is practically falling apart. I have probably purchased at least 6 recliners in my life and have never had one fail, as yours has. To say I am not happy about this would be an understatement.
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ID
#2197844 Review #2197844 is a subjective opinion of poster.
Location
Vero Beach South, Florida
Product
Southern Motion Furniture Recliner
Cons
  • Quality
  • Quality very disappointing
Loss
$741
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Recliner Issue

We purchased -2- power recliners with memory in Jan 2018. On Sept 10 one quit reclining which I determined was the switch. I contacted them directly and although the chairs were out of warranty but they sent me a new one; I contacted our local retailer and 15 days later they haven't responded. Nothing but good things to say about them!

User's recommendation: Don't trust your retailer.

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ID
#2191316 Review #2191316 is a subjective opinion of poster.
Product
Southern Motion Furniture Recliner

Electrical issues with sofa recliner

After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to look at it. Upon turning the sofa over, he found that three or more electrical connections had actually melted and caught fire. He unplugged the complete sofa from the wall and took pictures. That was the last I heard from them. Model is the 705-78 Cagney Wall hugger sofa.

User's recommendation: Don't buy this sofa. Possible fire hazard.

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ID
#2099825 Review #2099825 is a subjective opinion of poster.
Location
North Grosvenordale, Connecticut

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Verified Reviewer
New Reviewer

Poor Quality Leather Recliners

Do not purchase Southern Motion leather reliners. Poor quality leather, didnt last 3 years before cracking and yes we conditioned the leather as instructed. Back to Lazy Boy and fabric!
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ID
#2098377 Review #2098377 is a subjective opinion of poster.
Cons
  • Cracked
  • Cracked leather after 2 years
Preferred solution
Let the company propose a solution

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