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Horrible Furniture

Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Southern Motion Furniture - Horrible Furniture
Purchased Leather loveseat and couch $2,900. Have never had such bad furniture. Falling apart, recliners dont want to work, the seams are coming apart, looks horrible and it’s embarrassing to have company. Purchased just 2 years ago. Purchased at JK Furniture and they...
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5 comments
#2022294

I'm having the same issues with my leather furniture. Bought 2 recliners & 2 sofas, spending $5,000.

They have been worked on 4 different times. Would definitely not recommend Southern Motion Furniture to anyone! When I questioned the leather fading & cracking, I was told that was normal wear and tear. Needless to say "not covered on warranty".

This furniture will never last as long as previous furniture that I've owned. Very dissatisfied customer!

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ID
#1269436 Review #1269436 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Product
Southern Motion Furniture Furniture Set
Cons
  • 1 year warranty
Reason of review
Bad quality
Loss
$2900
Preferred solution
Full refund

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New Reviewer

Trying to receive warranty work completion sofa

waited 1 year for delivery now waiting months for warranty repair work to be done. i receive limited information on this seems that if enough time is passed the warranty will be voided big problem is communication waste 10 s of hours on this very dissatisfied,,, plywood? pressed wood? what happened to old fashioned OAK? covid is the biggest excuse .

User's recommendation: look at all reveiws be fore purchase.

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ID
#4021057 Review #4021057 is a subjective opinion of poster.
Location
Pontotoc, Mississippi
Pros
  • At this point no up side
Cons
  • Very difficult to communicate with poor management contacts
  • Difficult to reach them waste my time
Loss
$3000
Preferred solution
warranty service before it is too late

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New Reviewer

Waited 6 months for a custom order and within a month already looking like years old

One of the reclining chairs no longer reclines and the whole chair is loose and poorly made. Also the reclining sofa and love seat look like we have owned and used for years and not just the one month we have had them. All I can say is poor workmanship and had really wanted to by American made. NFM is working with us but this being new I don't think I should settle for anything but replacement.

User's recommendation: Don't buy.

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ID
#3584956 Review #3584956 is a subjective opinion of poster.
Location
Kansas City, Kansas
Preferred solution
Let the company propose a solution

Don’t buy

I purchased a southern motion electric sofa and two rocker swivel recliners. The day it was delivered the one recliner fell apart they took it back. When bringing it back again supposedly fixed two weeks later bolts were falling out. Not even a year the sofa filling has disappeared so your left with wood poking your arms. The seats are horrible and it will not stay connected. My husband n I are retired and this has been taking care of and we are not big people. Very disappointed in the quality and their warranty. Will never purchase their products again.

User's recommendation: Research before buying.

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ID
#3382621 Review #3382621 is a subjective opinion of poster.
Location
San Jose, California

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New Reviewer

Poor quality

Lift chair broke can't get repair part in reasonable time. Sent wrong part had to reorder.been waiting four months, still no repair.

User's recommendation: Buy another brand.

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ID
#3215775 Review #3215775 is a subjective opinion of poster.
Location
Walkerton, Indiana
Cons
  • Poor quality motor
Preferred solution
Deliver product or service ordered

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New Reviewer

Poor service

Been waiting since August for replacement motor for recliner that is only three years old and not heavily used. Would never buy their products again. This lift chair cost over 1200.dollars not very good buy.
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ID
#3212152 Review #3212152 is a subjective opinion of poster.
Location
Walkerton, Indiana
Loss
$1200
Preferred solution
Deliver product or service ordered

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New Reviewer

Absolute Junk!!

Do not buy this furniture! I bought sofa and loveseat June 2020 and it is falling apart. I paid $4,900 for these pieces of junk. The bottoms of the reclining foot rests have ripped out and foam is hanging out; from the top, the foot rests now look concave. The leather is ripping. I cannot say enough bad about this furniture.

User's recommendation: Don’t buy it!!!

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ID
#3004737 Review #3004737 is a subjective opinion of poster.
Cons
  • Very very bad furniture
Loss
$4916
Preferred solution
Full refund
New Reviewer

Dissatisfied with reclining sofa and love seat delivered in May 2021

Prolific seam misalignments, constant crunchy/creaky seat cushion noise not related to reclining mechanism, some seams not straight or parallel when they should be. All in direct comparison to floor model at Gavigan's in Westminister, Maryland which did not exhibit these deficiencies to the extent noted above. ServeCo, a representative of Southern Motion agreed that these deficiencies were valid, then later changed their tone and declined my claim of reparations. I am completely dissatisfied with all parties associated with this purchase.

User's recommendation: Avoid furniture manufactured by Southern Motion Furniture.

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ID
#2993084 Review #2993084 is a subjective opinion of poster.
Location
Westminster, Maryland
Cons
  • Manufacturing deficiencies
Preferred solution
Price reduction
New Reviewer

Poor quality

The recliner couch and love seat basically fell apart after two years. It looks nice but the framework is press board. I received no satisfaction from customer service. Its junk
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ID
#2709437 Review #2709437 is a subjective opinion of poster.
Location
Hamburg, New York

Update...we bought a Southern Motion recliner that quit working shortly after a year making it a $1200.00 paperweight. The store quit selling them and factory had nowear to obtain replacement parts.

After a nonproductive search I finally wrote complaint to company. A week later we received a remote through the mail. While we were thrilled to receive it ,and I might add worked perfectly,we never had any personal contact with anyone from customer service.So while I would like to say thank you for the follow up.weare greatful.we love the chair but your customer service department could use some tweaking. Seems like there should be some place to purchase replacement parts.Thank you again for making it right at no cost to us.
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ID
#2581524 Review #2581524 is a subjective opinion of poster.
Location
Lakeville, Indiana
New Reviewer

Horrible craftsmanship

Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
Southern Motion Furniture - Horrible craftsmanship
I had a Southern Motion loveseat that I purchased several years ago. I absolutely loved it it was so comfortable and it was a seat and a half black bonded leather which I was told actually at the time it wasnt bonded leather it was real leather but eventually it did...
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ID
#2489002 Review #2489002 is a subjective opinion of poster.
Location
Hohenwald, Tennessee
Loss
$1859
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Awful material

Southern Motion Furniture - Awful material
Awful material, They have put this brand in our RV We paid top dollar for our recreational vehicle, and these leather chairs are horrific!

User's recommendation: Do not buy this brand.

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ID
#2392179 Review #2392179 is a subjective opinion of poster.
Loss
$2200
Preferred solution
I would love to have these recliners replaced

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Verified Reviewer
New Reviewer

Furniture is falling apart

Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Southern Motion Furniture - Furniture is falling apart
Bought a $2500 Southern Motion reclining couch and after 1.5 years the leather is coming apart. I bought this from Gallery Furniture in Portland Oregon and sent them its and after a month have not heard a peep from them. is furniture is JUNK..... I wished I would have researched online instead of listening to the salesman...i would have never even considered buying it.

User's recommendation: Buy a different brand and stay away from Gallery Furniture.

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1 comment
#1987210

My couch is doing the exact same thing..and is 1.7yrs...really ticks me off that I spent all this money and still paying on it and it looks like it needs to be replaced.

ID
#2312795 Review #2312795 is a subjective opinion of poster.
Product
Southern Motion Furniture Sofa
Pros
  • Nine
Cons
  • Furniture is low quality
  • Lack of customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Garbage furniture

Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
Southern Motion Furniture - Garbage furniture
I have a power reclining/power headrest sofa and a manual reclining loveseat. Purchased in August 2017. My wife and I are the only ones that use them. No kids. We paid extra for genuine cowhide leather. The leather dye is wearing off and foam cushion under the leather has shifted out of place. No warranty on the dyed leather and 1yr warranty on construction, so no fix on the foam. I included pics and also a pic of the unused loveseat which is as new condition.

User's recommendation: DO NOT BUY SOUTHERN MOTION.

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ID
#2301573 Review #2301573 is a subjective opinion of poster.
Pros
  • Look of the furniture
Cons
  • Really bad quality
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

BONDED LEATHER SEPARATING

NOTHING HAPPENED LIKE FURNITURE UNTIL BONDED LEATHER CAME APART ARMS AND SEAT
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ID
#2275997 Review #2275997 is a subjective opinion of poster.
Product
Southern Motion Furniture Sofa
Cons
  • Not complaining just looking for a solution
Preferred solution
cut and sewn covers to reupholster these two pieces

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Verified Reviewer
New Reviewer

Very dissatisfied

Our chairs are not right, one drops on the right side and the other the head rest is off. Midland furniture talked us into them. First chair was sent back and claimed this was a new one. Same problem. Very dissatisfied with the chairs

User's recommendation: I would not recommend these chairs.

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1 comment
#2056442

"Bonded leather" is junk. If you bought it as leather, as some seem to have done, the seller may have some explaining to do.

Cowhide is not "bonded" to anything. If you see a weave of threads holding the tears in the upper surface more or less together, as we see in most of these photos, you have "bonded leather" and can look up what that means.

ID
#2256555 Review #2256555 is a subjective opinion of poster.
Location
Upper, Arkansas
Product
Southern Motion Furniture Recliner
Cons
  • Not a good product
Preferred solution
Full refund

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