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Southern Motion Furniture

Southern Motion Furniture

www.southernmotion.com
What is your customer experience with Southern Motion Furniture?

Southern Motion Furniture Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Southern Motion Furniture has 1.7 star rating based on 303 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: I have only delt with the store i purchased from, Look of the sofa, Color.
    Cons: Poor quality, Quality, Inferior quality for the price.

  • 100% of users think that Southern Motion Furniture should improve its Product/Service Quality.
    100% of users say that they won't use Southern Motion Furniture in the future for similar services or products.

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Media from reviews

Southern Motion Furniture - POOR quality and customer service.
Southern Motion Furniture - POOR quality and customer service. - Image 2Southern Motion Furniture - No quality controlSouthern Motion Furniture - No quality control - Image 2Southern Motion Furniture - No quality control - Image 3Southern Motion Furniture - No quality control - Image 4Southern Motion Furniture - Poor Quality and a High Price
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Top Southern Motion Furniture Reviews

Critical Review

"Do not buy"

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I purchased 2 southern motion recliners. One of the arms on one was bent out. The seat on the other one was 2" lower than it should be. And it made a lot of...

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chair quality arms recliner power seat store half amount comfort
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Murriel Ffl
map-marker Myrtle Beach, South Carolina

… Don’t buy… It was delivered to my house with marks all over the material. It didn’t line up in the front or back..nI sent it back

Dont Buy Horrible.. I sent it back It was Custom and the front didnt line up and the back didnt line up.

It had all dirt marks all over the material. They should be a Shame of them selves.

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User's recommendation: No No No Don’t buy

Anonymous
map-marker Hospers, Iowa

Do not buy

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I purchased 2 southern motion recliners. One of the arms on one was bent out.

The seat on the other one was 2" lower than it should be.

And it made a lot of annoying noises when getting up or moving in chair. The company did replace them, since they were quite new.

.Out of the next 2 , one is good. The other one makes noises, also, when getting up from chair and moving in it. Hard to explain, but it's not right.

The seats do not hold their shape. They sag after only a year.

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User's recommendation: stay away from southern motion recliners.

Emilyrose Fyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pataskala, Ohio

Feeling ripped off.

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We bought a leather sectional and a leather power recliner. Within about a year or two part of the inner arms starting cracking and continued to crack.

Contacted Southern Motion and to their credit, sent me both new arms. I asked them if the same material was used in the replacement arms and they said yes.To me the part that cracked isnt leather, I believe it is vinyl, not leather like the chair is suppose to be. Also the headrest has had the dye worn off and now there is a dark spot on a light colored chair. Contacted a furniture repair company and to do the repairs, about $700.00.

For this chair not to hold up any better than this for what we paid for it is bad. The sectional sofa arms are made the same way, so far so good, although it is not sat on as much as the recliner.

Would consider selling the sectional, but I dont want to sell something to someone else and they have these same issues, I have a conscious. We are retired and we thought this purchase would last a while.

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User's recommendation: Beware of Southern Motion products.

Linda H Onu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Power recliner lasted 3-4 years

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The wiring to the motor went out after 3-4 years, and no warranty would cover it. The repair cost would exceed half of the original price.

Very disappointed in this company. Stick with La-Z-Boy!

View full review
Loss:
$600
Cons:
  • Power is very poorly built

Preferred solution: Recliner fuxed

User's recommendation: Don’t buy

Lowery Rit

Poor quality

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Bought 2 recliners. The one had the arm not on right.

Second one was a total disaster. Made a horrible noise when getting up or rocking.. And the height of seating part was 2" shorter than it should have been. Company did replace both of them.

But the seating part on new ones has gotten soft & not as supportive.

I do not recommend these recliners. Poor quality for the price.

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Cons:
  • Poor quality

User's recommendation: Not very good recliners for the price.

Anonymous
map-marker Newark, Ohio

Bought from big sandy. Extremely disappointed in quality and comfort

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Springs broke. Wood in the Frame broke.

Fabric wore out quickly. Stitching of clothe fabric came loose.

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User's recommendation: Do not purchase

Darrell R Gvl

Chair been taken back to store twice from seat padding setting offset

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1174. Worth of junk in year and half power stopped working nothing but junk should have went to discount store bought cheap recliner then I know why it stopped working in a short amount of time bought this at westeriche in Delphos ohio will never purchase from them again

View full review
Loss:
$1174
Pros:
  • Junk
Cons:
  • Cost to much

Preferred solution: Full refund

User's recommendation: DO NOT BUY NOT WORTH THE MONEY

Anonymous
map-marker Sun City Center, Florida

POOR quality and customer service.

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Southern Motion Furniture - POOR quality and customer service.
Southern Motion Furniture - POOR quality and customer service. - Image 2

My couch is only 2 1/2 years old and the right side panels are cracking on the right cushion. The same thing happened to the center cushion awhile back.

I purchased a warranty (Furniture Care) and it was replaced and now it is cracking again.

I put in a claim for the right side in September. I was told it would take 12-16 weeks to get the part from Southern motion. 6 weeks pasted and I inquired on the part ordered and was told it was discontinued. They did not give me any options.

I emailed back and asked what my options were under the warranty. They responded and said they would replace the couch. I told them hat was not an option since I have a matching love seat. (Both have been discontinued)

I contacted Southern Motion to ask why I could not get a cushion on a fairly new couch.

To date have not received a response.

Now after many emails the warranty company gave me a credit to pick out a new couch and love seat.

It will not be from Southern Motion. Stay away, poor quality for a lot of money.

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User's recommendation: Stay away.

1 comment
Guest

UNREAL

Patra Saa

Poor quality of the chair itself

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Not a comfortable chair; leather is stapled in the back. There is no support in the calf area of the leg.

I bought two of the same and the structure and support are different in each chair. Missing stuffing and has wrinkles in the appearance of the leather. This is a terrible product for the amount of the purchase.

The chair tips over as well if you try to get off while reclined. NEVER AGAIN.

View full review
Loss:
$2500

Preferred solution: Full refund

User's recommendation: buy Lazy boy

Mark H Iee

Poor quality, no responsibility

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Last year, I bought 2 Southern Comfort sofas (one for my mother-in-law) and not even a year later, the color is coming off both sofas. I have purchased leather furniture in the past that has lasted 15+ years, so it is not normal for the color to come off less than a year later. Both the furniture store where I bought the sofa - Gardner-White in MI - and the manufacturer have washed their hands of any responsibility, especially since they have both been paid.

View full review
Loss:
$1500
Pros:
  • No pros
Cons:
  • Defective couchs sold that do not last no responsibility

Preferred solution: Full refund

User's recommendation: Don't buy anything from either party

Danny H Dck

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've had my chair replaced two times since 2019 and now it is falling apart again

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Contains 1 confidential file for company representatives

The chair snaps crackle and pops and creeks and snaps the whole cushion is all completely shot both arms are falling off the chair and they tell me that I need to learn how to sit in the chair stay away

View full review
Cons:
  • Too many to list

User's recommendation: Stay away from Southern motion

Anonymous
map-marker Ballwin, Missouri

No quality control

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Southern Motion Furniture - No quality control
Southern Motion Furniture - No quality control - Image 2
Southern Motion Furniture - No quality control - Image 3
Southern Motion Furniture - No quality control - Image 4

My mother was told Southern motion was a higher end brand and she ordered a leather couch and 2 identical leather recliners. When the couches came the leather was not put on correctly, it looked as if a drunk person had placed it.

Firstly some of the seams were in the wrong places, one piece was definitely turned sideways (two identical recliners in pics attached and the seams are different at the seat and below, the color is different due to lighting). The leather was rippled and pulled the wrong way. The cushion was pushed to the side on the arm rest and the leather was pulled tight over wood with no cushion. It almost looked like a trash bags covering furniture.

They looked so sloppy, it was like some kind of terrible joke.

The store is giving a full refund, but I will still forever avoid this brand. It looks much worse in person, but the different seams is obvious in the pics below.

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1 comment
Shelene Vei

I thought you were just a picky complainer, I looked at your pictures and was shocked?! It really does look like somebody drunk put those chairs together, I had no idea a business can even exist that makes garbage furniture like this?! I bought a Flexsteel rocking recliner, it never squeaks and works fine after 20 years of consistent use, not even the foam has flattened out, but just like La Z boy, they used to be top quality and now they are the same junk as Southern Motion, I wonder if Flexsteel recliners are still good quality?

bill k Ahm

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Verified Reviewer

Garbage

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I've had their recliner for 6 years. 5 broken springs.

I've fixed two of them, the other 3 are inaccessible to me. DO NOT BUY!!!

View full review
Cons:
  • Crap workmanship

Preferred solution: Apology

User's recommendation: DO NOT BUY

kevin h Cyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst couple of power recliners I have ever owned.

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One recliner is power foot and head the other is foot, head, heat, massage and lumbar both units the power supply has gone out multiple times and fabric bunches up where you sit never buy again.

View full review
Cons:
  • Poor quality
  • Poor design
  • Poor quality of material

Preferred solution: Two chairs that works.

Anonymous
map-marker Dillsboro, Indiana

Purchased a recliner

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My recliner motor lasted less than a year . There is no warranty would never purchase anything else manufactured by this company

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User's recommendation: Don’t buy this brand

Anonymous
map-marker Newark, Ohio

Poor quality!

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Spring holders on coach broke. The wood frame broke.

Couch cushions sink in after only 2 years of use. The fabric comes loose. Lower back cushions lose support as well over a few years.

Paid over 1500 on set ( good deal we thought) but not made to last at all. Chair recliner sags to one side because of poor design and cheap parts.

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User's recommendation: Don't buy! Warranty is garbage

About

Summary

Southern Motion Furniture is a manufacturer and distributor of upholstered household furniture in the United States. The company also separately provides furniture reclining and reclining solutions. It markets sofas, armchairs, loveseats, sectionals and home theater furniture in a variety of styles, colors and upholstery. Southern Motion, Inc. was founded in 1996 by Guy Lipscomb and Larry Todd and is based in Pontotoc, Mississippi. The company markets its furniture pieces through a number of dealers throughout the country, including Darvin Furniture, Nebraska Furniture Mart, Kanes’ Furniture, etc.

Southern Motion Furniture reviews and complaints

Southern Motion Furniture is ranked 567 out of 3480 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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