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Southern Motion Furniture - No Email Response from Customer Service
Southern Motion Furniture - No Email Response from Customer Service
Purchased a used Southern Motion recliner (Style Number: 2134-POWER, Serial Number: 2885286) from another person, about 2 years ago. The unit was made approximately 6 years ago. Mechanically the recliner works fine. The recliner's plastic covering material is now...
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Company wrote 0 private or public responses to the review from Dec 06.
1.0
I didn't like
  • Customer service
#1416369
We purchased a power loveseat recliner with adjustable head rest. Delivered to our new home Oct. 27, 2017. Used till June 1, 2018. we returned to our seasonal address for the summer. Returned Oct 29, 2018. Sat on it for another month. Noticed on the sides toward the...
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Company wrote 0 public responses to the review from Dec 04.
2.3
I liked
  • Look of the sofa
I didn't like
  • Quality very disappointing
  • Having to repair furniture in less than a year
#1415018
We purchased a sofa and love seat 2 years ago and the leather-like covering is rubbing off and looks terrible!! I consider paying close to $4,000 for two pieces of furniture a lot of money! We are retired and hoped this furniture would last us many years. It has not...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Cindy

Never buy a leather-like product, (bonded leather)... there is no such thing. It's bonded plastic. Ask if product is 100% leather. Most will be leather where your body touches...

1.5
I liked
  • Look of the sofa
  • Look of the furniture
I didn't like
  • Quality very disappointing
#1410534
We bought a couch and chair that was supposed to be leather, Two years later the chair started to peel and cost us another 350 to replace, Now our expensive sofa is peeling and is looking horendous. We are in our upper seventys and no pets in the house. What a joke for...
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Company wrote 0 private or public responses to the review from Nov 27.
1.0
Baldwyn,Mississippi
I didn't like
  • Poor quality
#1408706
Southern Motion Furniture - Poor quality upholstery
Southern Motion Furniture - Poor quality upholstery
We have 2 Southern Motion recliners that are 2 years old, the "leather" upholstery is horrible. No complaints about the construction or the comfort of the chairs just the upholstery.
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Company wrote 0 private or public responses to the review from Nov 20.
Anonymous
Marsha

It's not leather... it's bonded leather. Always ask weather a couch is real leather or bonded leather. Bonded leather will fall apart. Better to get 100% leather or a fabric n...

#1404679
Love my chair, large and comfy. Need slipcover for it. HELP, fake leather is flaking. Have had chair for 4 years, can't part with it. Can someone help me find a nice slip cover for it. Would appreciate. Have searched the web, cannot find anything this large or that in...
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Company wrote 0 private or public responses to the review from Nov 09.
4.8
#1397246
Received the couch, movie loveseat, and recliner. The delivery men were still here when I told them on both sides stable sides that meet the foot rest area were not stapled down tight and the metal underneath has 2 areas are scratched from the recliner working. He said...
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Company wrote 0 private or public responses to the review from Nov 07.
2.8
I liked
  • I have only delt with the store i purchased from
I didn't like
  • Having to repair furniture in less than a year
  • Quality
  • Very very bad furniture
#1395534
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Southern Motion Furniture - Poor quality

We purchased two reclining sofas in early 2017. Both sofas had to be repaired due to faulty bolts in the reclining mechanism. Both are leather sofas and the leather is cracking in both sofas. We paid over $4,000 for the 2 pieces. Expected better quality. Will not buy this brand again.
Company wrote 0 private or public responses to the review from Nov 03.
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Quality of fabric
  • Broken bolts in reclining mechanism
#1393580
I have lots of back issues, so it is very difficult to find furniture that works for me. In April 2018, it was time to replace our living room furniture that came with my husband and 3 large dogs. After hitting the 9 major furniture store in the area and sitting on...
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Company wrote 0 public responses to the review from Oct 21.
4.9
#1386449

Contact Southern Motion Furniture

Mailing Address:
Southern Motion™
P.O. Box 1064
Pontotoc, Mississippi 38863
United States
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Southern Motion Furniture Products and Services

We purchased a Southern Motion power sofa and power recliner from Stacy’s Furniture delivered in February of 2017 with the 5-year Premium 1 Guardian protection plan. We have had electrical problems from the date of delivery with the recliner. Now we are having problems...
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Company wrote 0 private or public responses to the review from Oct 20.
1.9
I liked
  • Color
I didn't like
  • Quality and wearibility
  • Cushions
  • Mechanism
#1385835