Southern Motion Furniture
Southern Motion Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southern Motion Furniture reviews report a 1.7 star rating from 156 reviews with most consumers dissatisfied; 100% want product/service quality improved and 83% would not buy again. Reviews cite high price, problems with refunds and exchanges, and reliability issues.
Key Takeaways for Future Customers
- Expect mixed durability; inspect products in person before ordering.
- Document issues early and verify warranty coverage for parts and repairs.
- Prepare for slow repairs and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Widespread reports of poor quality construction and materials.
- Frequent delays or lack of replacement parts and lengthy repair waits.
- Poor warranty handling, refund and exchange dissatisfaction.
- Inconsistent customer service responsiveness and follow‑through.
Positive Feedback
Some owners report long‑lasting recliners and occasional helpful service responses, showing variable outcomes across purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southern Motion Furniture reviews report a 1.7 star rating from 156 reviews with most consumers dissatisfied; 100% want product/service quality improved and 83% would not buy again. Reviews cite high price, problems with refunds and exchanges, and reliability issues.
Key Takeaways for Future Customers
- Expect mixed durability; inspect products in person before ordering.
- Document issues early and verify warranty coverage for parts and repairs.
- Prepare for slow repairs and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Widespread reports of poor quality construction and materials.
- Frequent delays or lack of replacement parts and lengthy repair waits.
- Poor warranty handling, refund and exchange dissatisfaction.
- Inconsistent customer service responsiveness and follow‑through.
Positive Feedback
Some owners report long‑lasting recliners and occasional helpful service responses, showing variable outcomes across purchases.
Media from reviews
Marietta, Georgia
Long Lasting
- - The recliner has lasted 20 years and works.
- - It was bought for my wife as a rocker during pregnancy.
- - Leather/V match still looks great and comfy.
I've had a Southern Motion recliner for 20 years. It was purchased for my wife as she was pregnant with our first child as her rocker.
Still holding up strong today and my son just turned 21.
Leather/V match still looks great. Still comfortable although definitely worn in.
User's recommendation: Check it out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
- - Bought 2 Southern Motion recliners; after 13 months the recliner part failed and the extended-warranty repair cited 12-16 weeks.
Company fixed the issue and I have been provided with product or service ordered. They got the repair scheduled faster. Furniture repairs department.
I had bought an extended warranty and filed for repair. The repairman came and said he would order the part. I then received an email stating it would take 12-16 weeks [not guaranteed!!!] for the part. I bought an American-made chair, and the part is used in many of the models.
I have bad leg vein problems, and this is terrible! This is a ridiculous wait for an American-made chair. I can find the part on sites and get it in 7 days or less! For what I paid for 2 custom chairs—sorry I didn't go Lazy Boy.
But I never had electric, so I really got a lesson on buying furniture. I should have looked into the company better.
- Very pretty nice size good selection of fabrics
- Some construction flaws slow service three month wait for chairs
Preferred solution: repaired sooner than 12-16 WEEKS
User's recommendation: I would definitely not suggest Southern Motion Furniture, disappointing for the price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpulse Zero Gravity Recliner Poor Upholstery
- - One chair arrived with buckling leather; uncomfortable.
- - Warranty ignored; wrong foam sent and did not solve upholstery issue.
We purchased 2 Impulse Zero Gravity Recliners. One of the recliners was delivered with the leather/cushion buckling towards the bottom part of the chair.
We lived with the issue for a while but it was very uncomfortable. Contacted Southern Motion a couple times on this issue. The first time they pretty much ignored our warranty question. The next time they sent foam to us - which was for the incorrect chair model.
Regardless, foam would not solve the upholstery problem with this chair.
Also, the seating area on the second chair was not comfortable after about 1.5 years. Foam core does not hold up well - probably very cheap foam.
User's recommendation: I would not purchase their product again. Expensive for what you get. Could have purchased 3 lower cost recliners for the price of the Southern Motion which we had issues with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s junk
- - Recliner broke after 2 1/2 years; arms collapsed within a week.
- - On warranty, it spent more time in the shop and is now out of warranty.
They told me it wasn’t on warranty. They have lousy customers service. The leather is splitting after 2 years
My recliner is broken in 21/2 years the leather used is *** and othe arms collapsed within a week been in shop more than my house while on warranty now they say its out of warranty. Buy something better.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality
- - Back left seat lower than the right; frame was the issue.
- - Cushion replaced; lasted 2 months, then worsened; I was in the furniture business.
The back left side of the seat was lower then the right. They replaced the cushion and that last about 2 months and now it's worse. I told them it was something with the frame and not the cushion before they replaced the cushion.
I was in the furniture business.
User's recommendation: I don't recommend
Trash sofa
- - Sofa peeled within months of buying.
- - I would not buy or recommend their products.
- - I would recommend another furniture company.
Sofa peeled within months of buying if not before. Would never buy or recommend their products. Matter of fact, if I know of someone needing furniture Ill go out of my way to recommend another company.
User's recommendation: Keep walking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality
- - The seat's right side meets the back much lower than the left.
- - The cushion wasn't the problem, and replacing it only helped for about two months.
The right side of the seat where it meets the back is much lower then the left! They replaced the cushion in seat and that worked for about 2 months and now its even worse.
The cushion wasn't the problem and I told them that before they replaced it. I was in the furniture business.
User's recommendation: I don't recommend
Hospers, Iowa
Do not buy
- - Bent arm and low seat caused noises in the recliner.
- - Replacements were issued.
- - In the next batch one is good, and the other sags and noises.
I purchased 2 southern motion recliners. One of the arms on one was bent out.
The seat on the other one was 2" lower than it should be.
And it made a lot of annoying noises when getting up or moving in chair. The company did replace them, since they were quite new.
.Out of the next 2 , one is good. The other one makes noises, also, when getting up from chair and moving in it. Hard to explain, but it's not right.
The seats do not hold their shape. They sag after only a year.
User's recommendation: stay away from southern motion recliners.
… Don’t buy… It was delivered to my house with marks all over the material. It didn’t line up in the front or back..nI sent it back
Dont Buy Horrible.. I sent it back It was Custom and the front didnt line up and the back didnt line up.
It had all dirt marks all over the material. They should be a Shame of them selves.
User's recommendation: No No No Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFeeling ripped off.
- - Leather sectional and power recliner; arms cracked after 1–2 years.
- - Replacement arms said same material; headrest dye wore off; repair ~ $700.
It has been a while since last contacting company. They warranted new left and right armrests and sent them to me to have someone install them.
I got one quote for $700.00, almost what the chair costed. I emailed the company and asked it the same material was used in where the places in the armrests that failed are in the replacements, their reply, yes.
Contacted Southern Motion and to their credit, sent me both new arms. I asked them if the same material was used in the replacement arms and they said yes.To me the part that cracked isnt leather, I believe it is vinyl, not leather like the chair is suppose to be. Also the headrest has had the dye worn off and now there is a dark spot on a light colored chair. Contacted a furniture repair company and to do the repairs, about $700.00.
For this chair not to hold up any better than this for what we paid for it is bad. The sectional sofa arms are made the same way, so far so good, although it is not sat on as much as the recliner.
Would consider selling the sectional, but I dont want to sell something to someone else and they have these same issues, I have a conscious. We are retired and we thought this purchase would last a while.
User's recommendation: Beware of Southern Motion products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower recliner lasted 3-4 years
The wiring to the motor went out after 3-4 years, and no warranty would cover it. The repair cost would exceed half of the original price.
Very disappointed in this company. Stick with La-Z-Boy!
- Power is very poorly built
Preferred solution: Recliner fuxed
User's recommendation: Don’t buy
Poor quality
- - Two recliners bought; one arm was misaligned.
- - The other recliner makes loud noises when moved.
- - Replacements arrived; seating is softer.
Bought 2 recliners. The one had the arm not on right.
Second one was a total disaster. Made a horrible noise when getting up or rocking.. And the height of seating part was 2" shorter than it should have been. Company did replace both of them.
But the seating part on new ones has gotten soft & not as supportive.
I do not recommend these recliners. Poor quality for the price.
- Poor quality
User's recommendation: Not very good recliners for the price.
Newark, Ohio
Bought from big sandy. Extremely disappointed in quality and comfort
Springs broke. Wood in the Frame broke.
Fabric wore out quickly. Stitching of clothe fabric came loose.
User's recommendation: Do not purchase
Chair been taken back to store twice from seat padding setting offset
- - Power stopped after ~1.5 years.
- - Bought a cheap recliner that failed quickly.
- - Purchased at Westeriche in Delphos, Ohio; will not shop there again.
Company says they have quality furniture I say quality junk had to replace remote after year half 112. On top 1174.29 paid
1174. Worth of junk in year and half power stopped working nothing but junk should have went to discount store bought cheap recliner then I know why it stopped working in a short amount of time bought this at westeriche in Delphos ohio will never purchase from them again
- Junk
- Cost to much
Preferred solution: Full refund
User's recommendation: DO NOT BUY NOT WORTH THE MONEY
Sun City Center, Florida
POOR quality and customer service.
- - Couch is 2.5 years old; right panels and center cushion cracking.
- - Warranty offered replacement; parts unavailable; credit for a new couch and loveseat.
My couch is only 2 1/2 years old and the right side panels are cracking on the right cushion. The same thing happened to the center cushion awhile back.
I purchased a warranty (Furniture Care) and it was replaced and now it is cracking again.
I put in a claim for the right side in September. I was told it would take 12-16 weeks to get the part from Southern motion. 6 weeks pasted and I inquired on the part ordered and was told it was discontinued. They did not give me any options.
I emailed back and asked what my options were under the warranty. They responded and said they would replace the couch. I told them hat was not an option since I have a matching love seat. (Both have been discontinued)
I contacted Southern Motion to ask why I could not get a cushion on a fairly new couch.
To date have not received a response.
Now after many emails the warranty company gave me a credit to pick out a new couch and love seat.
It will not be from Southern Motion. Stay away, poor quality for a lot of money.
User's recommendation: Stay away.
Poor quality of the chair itself
Not a comfortable chair; leather is stapled in the back. There is no support in the calf area of the leg.
I bought two of the same and the structure and support are different in each chair. Missing stuffing and has wrinkles in the appearance of the leather. This is a terrible product for the amount of the purchase.
The chair tips over as well if you try to get off while reclined. NEVER AGAIN.
Preferred solution: Full refund
User's recommendation: buy Lazy boy
About
Southern Motion Furniture is a manufacturer and distributor of upholstered household furniture in the United States. The company also separately provides furniture reclining and reclining solutions. It markets sofas, armchairs, loveseats, sectionals and home theater furniture in a variety of styles, colors and upholstery. Southern Motion, Inc. was founded in 1996 by Guy Lipscomb and Larry Todd and is based in Pontotoc, Mississippi. The company markets its furniture pieces through a number of dealers throughout the country, including Darvin Furniture, Nebraska Furniture Mart, Kanes’ Furniture, etc.
Southern Motion Furniture is ranked 478 out of 4728 in Furniture and Decor category
USA
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