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The chair itself seems to be well built and solid. The power headrest and recliner worked very well. The leather is top grain leather. Cons. Very slippery leather and store where purchased didn’t have a solution. There are home remedies to correct this but warranty of...
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#1145903
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I purchased Southern Motion leather sofa and loveseat from Art Van 3 1/2 years ago, the total purchase amount about $3000 dollars with warranty (supposed to be soo important), leather protection, I received my box to clean leather to maintain it. I did everything I...
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2.7
I liked
  • I really like my furniture
#1134007
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Purchased console power two sofa 2010 had to have one unit re-upholstered 2015 now the second one is also in need of upholstering material is of poor quality and cracking very little use on 2nd unit, now material is no longer available according to manufacturer. I...
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Anonymous
Anonymous

We had the same experience. Sold a Southern Motion "leather" sectional. After two years one of the recliners started peeling, flaking horribly. They offered us $450 for the ch...

1.0
Brashears, Arkansas
I didn't like
  • Very poor quality
#1133010
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Southern Motion Furniture - Defective leather recliner.

Southern Motion Furniture
#1138310
The seat has separated in the seam. Also the seat goes down in the back part of the seat when you sit down, your bottom goes down in a hole. I was told that this was covered under your warranty a week ago and today I was told only the seat box was covered. It is truly an expensive piece of crap. It should have lasted longer than this.
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Southern Motion Furniture - Horrible

Southern Motion Furniture
#1131027
1.0
Details
Bonded leather flaked out 6 months after i purchased. The knew they had a faulty product but took the chance of weathering the storm. Hopefully people have realised that this company is not to be trusted
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Southern Motion Furniture - Worst set of furniture that I have ever had

Southern Motion Furniture
#1119423
The material (fake leather) has cracked and peeled off. When we bought it we were told that we paid for a lifetime warranty for the furniture. We have had the damage Parts fixed before, but it is still peeling and cracking. This time they gave my husband a hard time and I will never buy this brand of furniture or use that store ever again.
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Southern Motion Furniture - Complete Junk Furniture

Southern Motion Furniture
#1111573
1.0
Details
My reclining sofa and half chair completely fell apart. They make it impossible to contact them directly. The warranty company makes you jump through hoops to get help. 2 years old and complete junk.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website
We purchased a power leather couch and loveseat. After less than 1 year, the cushions had lost all of the support. SM covered it under warranty. Now another year later, the same thing has happened. Southern Motion is almost impossible to get a hold of. The furniture...
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1.5
#1132386
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Southern Motion Furniture - Poor quality recliners.
We purchased 2 Southern Motion recliners in 2013 that we paid $600 for each one. The warranty was only for two years on the motor so it was out of warranty when we had to replace the motor on one. The material on the "leather" recliners is peeling, and of course it was...
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#1129040
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I contacted the furniture store where I purchased this recliner (Audubon Furniture Mart in Audubon, Iowa) and they informed me the best they could do was take a picture of the wear and send it in to the manufacturer. They said I could get as much as $100 refunded and...
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Anonymous
Anonymous

The same happened to ours not happy with there products.

Anonymous
Amanda Johnston

Funny same thing is happening with mine and they are 60 days old. Company said it’s my fault for rubbing it too hard!

1.0
#1121041
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Purchased a $1000 southern motion recliner from Bernie and Phyl’s of Nashua. Remote control died after only 8 MONTHs! I was told it would be 6 to 8 weeks to get a replacement as it is sent from overseas by CARGO boat!! I have spoken to the store where This chair was...
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Anonymous
Anonymous

Never buy from them, the motor in recliner broke right after the warrenty expired, still paying on it, took extended warranty still waiting almost a month for service repair t...

1.0
I didn't like
  • Very poor quality
#1119661
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COMPLAINED ABOUT THIS SEVERAL MONTHS AGO....STILL NO ANSWER! REVIEW 1097864. PLEASE RESPOND! PURCHASED FROM HAYNES ON HULL STREET IN RICHMOND, VA. HAVE NOT HONORED THE WARRANTY AND CHAIR IS NO GOOD. HAD SEVERAL SERVICE CALLS ON IT AND THEY KEEP SAYING NOTHING WAS...
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I didn't like
  • Nobody ever called me
#1116749
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Southern Motion Furniture - JUNK Recliners
Southern Motion Furniture - JUNK Recliners
Southern Motion Furniture - JUNK Recliners
Bought 2 identical recliners. After a few months, the leather, or leatherette...peeled off. The retailer nor Southern Motion cared a bit, nor would they replace the chair. 2 days after we bought them, one had the power recliner stop, and that took a month to repair, I...
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1.3
#1115868
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Contact Southern Motion Furniture

Mailing Address:
195 Henry Southern
Pontotoc, Mississippi 38863
United States
Phone:
(662) 488-9301
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Southern Motion Furniture - Horrible material and customer service
Southern Motion Furniture - Horrible material and customer service
Southern Motion Furniture - Horrible material and customer service
We bought a Southern Motion boned leather Rocker Recliner and a Couch with electric foot rest, when we bought the furniture we were told there was a life time warranty on this furniture in case of tears, burns or any other issue. We paid more money for this 1 recliner...
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2.6
I liked
  • I liked just disappointed in fabric
  • Look of the sofa
  • Comfort quality
I didn't like
  • Bonded leather peeling
  • Quality and wearibility
  • Quality of furniture
#1113585
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