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I got on this website before I purchased my new reclining living room furniture to see what people had to say. I still bought Southern Motion because it seemed to be the strongest I could find when out there shopping. I've had it 90 days, and so far no problems. Made...
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4.5
#1047470
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We purchased two leather Southern Motion reclining sofas, Velocity model, one electric and one manual. $4000.00 .We tried the sofa several times in Bernie and Phils store Westboro Ma. it seemed very comfortable as the electric you could stop it where you like and even...
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#1046984
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Southern Motion Furniture - Cushion collapses
One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion & behind calf is what we had problems with. Also happened first day. Repairman said this was happening...
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Anonymous
Anonymous

I build Southern Motion Furniture. The company has went away from quality when it was small, now big company it's all about quantity. I will not own any of it I see first hand...

#1040042
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Short Review on April 01, 2017

Southern Motion Furniture
#1028628
I am afraid because we just bought a set hasn't arrived yet and after reading these reviews I am afraid we made the wrong decision I'm going to call the store and see if we could change our minds and get something else.
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Southern Motion Furniture Recliner Review

Southern Motion Furniture
#1027403
2.3
Details
I like the recliner a lot so much that I had all the foam completely removed and replaced with a better foam since the day I got it the chair just completely fell apart. The form separated in the sheet collapse it was terrible thank God I had a good professional repair and replace all the factory defects. I had it two months and it fell apart terribly
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Southern Motion Furniture - warranty info

Southern Motion Furniture
#1039898
I am waiting on someone to come adjust the loveseat which is leaning. I was assured that that was all that was needed.
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Southern Motion Furniture Sofa Review

Southern Motion Furniture
#999279
1.3
Details
Seating cushions flattening in less than a year on both sofa and love seat in less than a year. Has become the most uncomfortable furniture we have ever purchased! Customer service is horrible. The store offered to repair, can't repair poor quality! Extremely dissatisfied and would like replacement furniture! Paid cash for the worst furniture ever!!
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Bought dual reclining sofa for our 4 seasons room. It has been sat on maybe 50 times as we rarely sit in that room, we usually are sitting in the living room or just go right to the patio. Point being it is rarely used. The material started to peel at all the seams at...
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Anonymous
Anonymous

That's why real leather costs more, because it lasts. You get what you pay for.

Anonymous
Anonymous

Bonded leather is junk anywhere you get it. Southern Motion builds what you order, so a salesperson pressured you into buying it, or didn't inform you of the likely problems. ...

2.0
I didn't like
  • Bonded leather peeling
  • Quality of material
#1037874
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I purchase furniture a little over 3 years ago. When it arrived a chair was already broken and a part of my sectional seemed to be unfinished. I mean when you sit down there should be some support that you do not sink to the floor. However, the worst part of that...
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2.0
#1032374
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Originally bought what I was told was genuine leather which I have since found to be a lie in Sept 2014. After numerous complaints about thethreads coming out and of course the "leather" was wearing off they replaced both the loveseat and the sofa by Sept 2015. Now...
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Anonymous
Anonymous

Issues with bonded leather have been going on for years. Salespeople don't inform customers. Customers should take the time to become more informed before making such an expen...

1.0
#1031750
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We too purchased Southern Motion from Bernie and Phyl's Furniture of Nashua NH in Nov 2016 and it was delivered in Jan 2017. Paid over $4500 for loveseat, couch and wall recliner with upgraded leather. Furniture is wearing very fast. The arms on the couch are crooked...
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1.0
#1030574
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We purchased 2 motion recliners from Furniture Barn in Delaware. When we purchased them we were told that we could not get them as manual handles..they only come in the electric. The controls are in a very awkward place, so if you are short, or have any problems with...
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Anonymous
Anonymous

So most of your complaint is about the location of the power controls, and you didn't check that out before making the purchase? So it's Southern Motion's fault? I don't see h...

1.2
I didn't like
  • Customer service
  • I tried to call them as soon as we received our recliners
#1020290
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This is the worst furniture EVER!! I called 15 months after we bought it and was told "to bad" . We have now had it for 22 months and the fabric is coming off, the stitching is wearing, the fabric is coming off on the bottom corners, the spring has broken, the...
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Anonymous
Anonymous

Same problem here, two recliners and a couch- paid $700 for each recliner-all peeling badly. No pets, no kids- live by myself- can't get a response from S M

1.8
I liked
  • Original look and feel of the entire set
  • I have only delt with the store i purchased from
#1016980
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we purchased 2 recliners from rooms for less Southern Motion They gave us the five year warranty, purchase date was 8/18/2014 now they are both peeling and store is out of business and no way to apparently contact southern motion. poor quality in material , recliners...
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Anonymous
Anonymous

Exact same issue with our couch. Bonded leather "as good as leather, will hold up just like leather" It is literally disintegrating! It started about a year after purchase......

Anonymous
Anonymous

I recommend the brand- I DON'T recommend bonded leather. It is likely to start peeling and coming apart after about 1-2 years. Every furniture manufacturer has had the same co...

1.0
I didn't like
  • Quality of material
#1013990
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