Henderson, Kentucky
3 comments
Not resolved

Bought a 884-28 SOMO sofa that the springs and stuffing shifted in one year so the company replaced it with a different power model a SOMO #884-31 power with "bonded" leather.In two years the headrest started peeling.

The surface layer seperated from the fiber layer. Called and called and was repeatedly ignored by the seller (Sofa City of Evansville, In).

The manager finely came out to investigate and told me that I must have some sort of acid in my body that interacted with the bonded fabric.Result....$1205.00 for something that looks it came from a junk dealer and looks like ***.

Review about: Southern Motion Furniture Power Recliner.

Review #842129 is a subjective opinion of a user.

1.6
Customer service
Diversity of Products or Services
Staff
Reliability
Delivery Service
Value for money
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Warranty
Product or Service Quality
Style and Design
Website
Price Affordability
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Southern Motion Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Roswellcover
#1170810

The below comment "Nothing!!! We talked to the store owner several times." Was a follow-up from complaint # 842129, from "Roswellcover". Sorry that I did it wrong (additionally comment).

Anonymous
#1170678

Nothing!!!We talked to the store owner several times.

(Sofa City, Evansville IN) One time he said that he would order a "mechanism" for the side that is broken down and the person sits to one side (kind of like sitting in a hole),and that he would order a yard of fabric to make head rest covers for the places that are coming apart. That was 3 months ago and nothing yet. FOLKS, do yourself a favor and stay away from Southern Motion (SOMO) products.

I ask myself HOW can they do this to unsuspecting people???$1205.00 ......

Anonymous
#1155635

That's a well known issue with bonded leather.The store that sold it to you is either ignorant about furniture or is being completely dishonest with you.

Search for issues with bonded leather and you'll see it's an issue with every furniture company that uses it, yet stores continue to try and convince customers it's the best thing out there.I walked out of a store because I told him I only wanted 100% top grain leather, and he wouldn't stop questioning me on my choice and trying to sell me bonded leather instead, like it was so much better (which is false for so many reasons).

You May Also Like

Southern Motion Furniture - Sectional from southern comfort disintegrating !! Southern Motion Furniture "Our $2300 sofa sectional is looking like it has leprosy. Can't afford to buy another one. It's horrible. Only 5 years old. We purchased this from a..." Read more Southern Motion Furniture - Southern motion Sectional Southern Motion Furniture "Bought this sectional in 2010 told it would wear as good as or better than leather. Every part of the sectional has flaking except one panel we had..." Read more Southern Motion Furniture - Southern Motion Sofa model 711 in Hideout Coffee Southern Motion Furniture "Purchased a Southern Motion reclining sofa in Feb 2013 and accepted delivery in March of 2013. It's 3 years and 8 months later and the covering is flaking off along..." Read more Southern Motion Furniture - Bonded leather problem Southern Motion Furniture "Bought a bonded leather sofa/loveseat combo 2 recliners on each.At 2.5 years old the bonded leather is starting to crumble.Purchased fro Gavigans and highly reccomended by the sales person.When brought..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Keystone Rv - Leaking basement Keystone Rv "When it rains, we get a puddle of water on the right hand side of the basement. We replaced the weather stripping around the door, but it is still leaking...." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Lending Club - Slow confusing process with absolutely no communication Lending Club "I am currently around two weeks since our application. We decided to give Lending Club a try, pre-qualified for a loan, submitted all requested documentation immediately upon request. After a..." Read more