Purchased 2 yrs ago at Hurwitz Mintz in New Orleans, wonderful leather cover, mechanics work well, but the foam is already sunk in the back, where your SI joint would be supported, which causes excessive back pain when used as an upright chair. The miracle foam makes this chair now worthless, and it cost me near $1,000.00.
You can bet my next one won't be built in Mississippi, nor sold by Hurwitz Mintz.
It supposedly had a five year warranty, but it doesn't include collapsing foam, how ridiculous for a chair. No help from Hurwitz and no contact info on the Southern Motion website to try and get some resolution, just another pissed off customer.
Product or Service Mentioned: Southern Motion Furniture Recliner.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Ability to contact direct, Cannot find any phone number to contact them, Poor quality padding and framework.