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4.0

To My Customer in Complaint #680389:

Thank you for letting us know about the problem with your Southern Motion Sofa. I have already contacted you to help solve the problem and I am sorry that my team did not help faster.

I have been selling Southern Motion for about 8 years and I know that they make a good product at a fair price. I also know that they work with me to solve customer issues whenever needed. They are my partner in working to solve your problem. You have also submitted a complaint through the Better Business Bureau and I have responded to you there.

We also spoke on the phone today.

I am confident that Wendell's Furniture and Southern Motion will be able to solve your problem for you. Sincerely, Ryan Farrell of Wendell's Furniture in Colchester VT

Reason of review: Poor customer service.

Location: Colchester, Vermont

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