I am surprised there has not been a class action suit yet. I've spoken to the inept customer service for Southern Motion before.
You can tell they are in a damage control mode. This company already knows they are going to pay dearly for this in the future. They are still running, but they cannot hide. Eventually they will pay the piper.
This product also lets you know the integrity of the furniture dealer you are purchasing from.
They all know they are eventually going to be out of business because of the way they treated customers over all of this peeling bonded leather. Our new couch looks like it is 30 years old and has been left outside, but I am confident that someday, no matter what, we will either get restitution from Southern Motion, or they will go bankrupt.
Reason of review: Poor customer service.