I bought a recliner made by Southern Motion at Steinhafel's. After a few months I noticed several areas seams were coming apart.
I called Steinhafel's to have it repaired. Before the repairman came out I noticed that the chair had been constructed very shabbily. The right arm (while sitting in it) was not even with the left arm. The seat on the right side was down further than the left.
The padding in the right arm was under-padded, while the left side was not padded evenly. If I wanted a chair this poorly manufactured I would have bought one for $250.00 from a Mom/Pop store in the uptown area of our town (Rather than almost $600)! I complained to the repairman the 2nd time he had to come out to re-sew part of the chair, put extra padding under the seat and TRY to pull the right side closer to the edge of the arm, and he stated that I had the chair for more than 30 days, and I could not get a replacement. The chair is visibly mis-matched!
I wouldn't want one from Southern Motion anyway, I am afraid I would have the same problem. I cannot believe there is no pride in workmanship anymore! I definitely will not shop at Steinhafels again either! Wow!
Do you not have quality control people to check these pieces of furniture before they are packaged up and sent out? Guess I made a (almost) $600.00 mistake!
Product or Service Mentioned: Southern Motion Furniture Recliner.
Reason of review: Damaged or defective.
Monetary Loss: $580.
Preferred solution: Full refund.
I didn't like: Construction of chair.