We purchased from Art Van last summer two Solarium fabric recliners made by Southern Motion. The fabric was beautiful red floral design - very lovely to look at.
The chairs were delivered in late August 2014 and we left for Florida for our winter home in early October, 2014 returning for the holidays and back to Florida again in January until May 2015. We started noticing this summer that the fabric was beginning to have a whitish cast on it due to pilling of the fabric. The arms and footrests are especially bad with quite large pieces of pilling from the fabric. Art Van has been here twice and shaved the pilling with their sweater shavers and will do nothing else - they are calling it normal wear even though the chairs have hardly been used due to our time spent in Florida.
Art Van's advice was to continually shave the chairs with a sweater shaver!Wherever the chairs have not been touched remains vibrant red with the areas touched having this worn whitish appearance. This should not be happening. It appears that the Solarium fabric does not stand up to daily use. This should have been noted by Southern Motion as a warning to prospective buyers.
These brand new chairs look old and will have to be replaced.
This person wrote the review because of bad quality of southern motion furniture recliner from Southern Motion Furniture. Reviewer claimed that he or she lost $1030 and wants Southern Motion Furniture to issue a full refund.
The most disappointing in user's experience was cannot find any phone number to contact them. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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